Shipping policy

DELIVERY

WE USE A COURIER SERVICE TO DELIVER OUR PRODUCTS. DURING THE ONLINE CHECKOUT PROCESS, YOU WILL BE GIVEN AVAILABLE DELIVERY OPTIONS TO CHOOSE FROM AND DELIVERY WILL BE CHARGED AT THE RATE DETAILED ON THE ORDER AT THE TIME OF PURCHASE.

THE ESTIMATED DATE FOR DELIVERY OF THE PRODUCTS IS SET OUT IN THE CONFIRMATION EMAIL.

IF SOMETHING HAPPENS WHICH IS OUTSIDE OF OUR CONTROL AND AFFECTS THE ESTIMATED DATE OF DELIVERY, WE WILL PROVIDE YOU WITH A REVISED ESTIMATED DATE FOR DELIVERY.

DELIVERY WILL TAKE PLACE AT THE ADDRESS SPECIFIED BY YOU WHEN YOU PLACED YOUR ORDER WITH US.

WE CANNOT DELIVER THE PRODUCTS IF WE ARE UNABLE TO PROPERLY IDENTIFY THE RECIPIENT. OUR COURIER MUST BE PROVIDED WITH A FORM OF ID (PASSPORT OR PHOTOCARD DRIVING LICENCE).

IF YOU ARE A CUSTOMER, UNLESS YOU AND WE AGREE OTHERWISE, IF WE CANNOT DELIVER YOUR PRODUCTS WITHIN 30 DAYS OF THE DATE OF YOUR CONFIRMATION EMAIL, WE WILL:

1. LET YOU KNOW;
2. CANCEL YOUR ORDER; AND
3. GIVE YOU A REFUND.

IF NOBODY IS AVAILABLE TO TAKE DELIVERY, PLEASE CONTACT US USING THE CONTACT DETAILS AT THE TOP OF THIS PAGE.

YOU ARE RESPONSIBLE FOR THE PRODUCTS ONCE THEY HAVE BEEN DELIVERED TO THE ADDRESS SPECIFIED BY YOU WHEN YOU PLACED YOUR ORDER WITH US. IN OTHER WORDS, THE RISK IN THE PRODUCTS PASSES TO YOU WHEN YOU TAKE, OR A THIRD PARTY NOTIFIED BY YOU TAKES, POSSESSION OF THE PRODUCTS.

WE DO NOT MAKE DELIVERIES TO ANY ADDRESSES OUTSIDE OF THE UK. FOR THE AVOIDANCE OF DOUBT THE SUPPLIER DOES NOT DELIVER TO PO BOX ADDRESSES OR TO BFPO'S. SHOULD THE SELECTED ADDRESS BE A PO BOX OR BFPO WE WILL CONTACT THE CUSTOMER FOR AN ALTERNATIVE ADDRESS WHICH WILL LIKELY RESULT IN DELAYS TO DISPATCH AND DELIVERY.

WE MAY DELIVER YOUR PRODUCTS IN INSTALMENTS.

THE SUPPLIER’S COURIERS WILL REQUEST PROOF OF IDENTIFICATION (WITH A PHOTOGRAPH) TO VERIFY THE AGE OF THE PERSON ACCEPTING DELIVERY. IF SUCH PERSON IS UNABLE TO PRODUCE ACCEPTABLE IDENTIFICATION THE PRODUCTS WILL BE UNABLE TO BE DELIVERED AND WILL BE RETURNED TO THE SUPPLIER.

THE SUPPLIER'S INSTRUCTED COURIER WILL ATTEMPT TO DELIVER TO THE ADDRESS PROVIDED BY THE CUSTOMER. IF DELIVERY IS UNSUCCESSFUL THE COURIER WILL LEAVE COMMUNICATION REGARDING REARRANGING DELIVERY. IF NO RESPONSE IS RECEIVED BY THE COURIER THEY RESERVE THE RIGHT TO RETURN THE PARCEL TO THE SUPPLIER PREMISES. THE COST OF ANY RETURN ALONG WITH REDELIVERY COSTS MUST BE RECEIVED IN ADVANCE ON RE-DISPATCHING THE PARCEL. SHOULD THE CUSTOMER REQUEST A REFUND OF THE PRODUCTS, THE RETURN DELIVERY COSTS TO THE SUPPLIER’S PREMISES WILL BE DEDUCTED FROM THE REFUND AMOUNT (AND NO REFUND WILL BE PAYABLE IN RESPECT OF PERSONALISED PRODUCTS).

IF YOU ARE A BUSINESS CUSTOMER: ANY DATES QUOTED FOR DELIVERY ARE APPROXIMATE ONLY AND THE TIME OF DELIVERY IS NOT OF THE ESSENCE.