Refund policy

RETURNS / RIGHT TO CANCEL

IF YOU ARE A CONSUMER:‍

YOU HAVE THE RIGHT TO CANCEL THIS CONTRACT WITHIN 14 DAYS WITHOUT GIVING ANY REASON, UNLESS YOU HAVE ORDERED PERSONALISED PRODUCTS (ORDERS FOR PERSONALISED PRODUCTS CANNOT BE CANCELLED NOR WILL ANY REFUNDS BE GRANTED UNLESS THEY ARE FAULTY).

THE CANCELLATION PERIOD WILL EXPIRE AFTER 14 DAYS FROM THE DAY ON WHICH YOU ACQUIRE, OR A THIRD PARTY OTHER THAN THE COURIER AND INDICATED BY YOU ACQUIRES, PHYSICAL POSSESSION OF PRODUCTS.

TO EXERCISE THE RIGHT TO CANCEL, YOU MUST INFORM US OF YOUR DECISION TO CANCEL THIS CONTRACT BY A CLEAR STATEMENT (E.G. A LETTER SENT BY POST OR EMAIL) USING THE CONTACT DETAILS AT THE BOTTOM OF THIS PAGE.

TO MEET THE CANCELLATION DEADLINE, IT IS SUFFICIENT FOR YOU TO SEND YOUR COMMUNICATION CONCERNING YOUR EXERCISE OF THE RIGHT TO CANCEL BEFORE THE CANCELLATION PERIOD HAS EXPIRED.
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IF YOU ARE A BUSINESS CUSTOMER:

THE CUSTOMER MAY CANCEL THIS CONTRACT AT ANY TIME UP TO TWO WORKING DAYS AFTER THE ORDER WAS PLACED, WITH THE EXCLUSION OF ORDERS WHICH HAVE ALREADY

EFFECTS OF CANCELLATION

IF YOU ARE A CONSUMER:

IF YOU CANCEL THIS CONTRACT, WE WILL REIMBURSE TO YOU ALL PAYMENTS RECEIVED FROM YOU, INCLUDING THE COSTS OF DELIVERY (EXCEPT FOR THE SUPPLEMENTARY COSTS ARISING IF YOU CHOSE A TYPE OF DELIVERY OTHER THAN THE LEAST EXPENSIVE TYPE OF STANDARD DELIVERY OFFERED BY US).

OUR PACKAGING IS AN IMPORTANT FEATURE OF EACH OF OUR PRODUCTS SO DO NOT REMOVE THE PRODUCT PACKAGING IF YOU THINK YOU MAY WANT TO CANCEL THIS CONTRACT – IF YOU CANCEL AND ANY PRODUCT IS RETURNED IN A CONDITION WHICH MEANS IT IS NOT RESALEABLE (INCLUDING DUE TO DAMAGE TO PACKAGING OR THE SEAL BEING BROKEN ON THE PACKAGING), WE RESERVE THE RIGHT TO REFUSE A REFUND. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

WE WILL MAKE THE REIMBURSEMENT WITHOUT UNDUE DELAY, AND NOT LATER THAN:

1. 14 DAYS AFTER THE DAY WE RECEIVED BACK FROM YOU ANY PRODUCTS SUPPLIED; OR
2. (IF EARLIER) 14 DAYS AFTER THE DAY YOU PROVIDE EVIDENCE THAT YOU HAVE RETURNED THE PRODUCTS; OR
3. IF THERE WERE NO PRODUCTS SUPPLIED, 14 DAYS AFTER THE DAY ON WHICH WE ARE INFORMED ABOUT YOUR DECISION TO CANCEL THIS CONTRACT.

WE WILL MAKE THE REIMBURSEMENT USING THE SAME MEANS OF PAYMENT AS YOU USED FOR THE INITIAL TRANSACTION, UNLESS YOU HAVE EXPRESSLY AGREED OTHERWISE; IN ANY EVENT, YOU WILL NOT INCUR ANY FEES AS A RESULT OF THE REIMBURSEMENT.

WE MAY WITHHOLD REIMBURSEMENT UNTIL WE HAVE RECEIVED THE PRODUCTS BACK OR YOU HAVE SUPPLIED EVIDENCE OF HAVING SENT BACK THE PRODUCTS, WHICHEVER IS THE EARLIEST.

IF YOU HAVE RECEIVED PRODUCTS:

1. YOU SHALL SEND BACK THE PRODUCTS OR HAND THEM OVER TO US, WITHOUT UNDUE DELAY AND IN ANY EVENT NOT LATER THAN 14 DAYS FROM THE DAY ON WHICH YOU COMMUNICATE YOUR CANCELLATION FROM THIS CONTRACT TO US. THE DEADLINE IS MET IF YOU SEND BACK THE PRODUCTS
BEFORE THE PERIOD OF 14 DAYS HAS EXPIRED; AND
2. YOU WILL HAVE TO BEAR THE DIRECT COST OF RETURNING THE PRODUCTS.
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IF YOU ARE A BUSINESS CUSTOMER:

IF YOU CANCEL THIS CONTRACT, WE WILL REIMBURSE TO YOU IN RELATION TO THE PURCHASE PRICE OF THE PRODUCTS, HOWEVER WHERE THE PRODUCTS HAVE ALREADY BEEN DISPATCHED, THE CUSTOMER WILL STILL BE LIABLE FOR THE COST OF DELIVERY AND THE COST OF RETURN.

THE CUSTOMER MAY RETURN THE PRODUCTS TO THE SUPPLIER AT THE COST AND RISK OF THE CUSTOMER. ANY RETURN MUST BE MADE WITHIN 5 WORKING DAYS OF DELIVERY OF THE PRODUCTS.

IF THE SUPPLIER REQUIRES RETURN OF THE FAULTY PRODUCTS, THIS WILL BE ARRANGED BY THE SUPPLIER / AT THE COST OF THE SUPPLIER.

REFUNDS WILL BE PROCESSED WITHIN 28 DAYS OF RECEIPT AND ACCEPTANCE OF THE CANCELLED PRODUCTS OR IF THERE WERE NO PRODUCTS SUPPLIED, 28 DAYS AFTER THE DAY ON WHICH WE ARE INFORMED ABOUT YOUR DECISION TO CANCEL THIS CONTRACT.

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SUPPLIER: ATLAS BEVERAGES LTD, A COMPANY REGISTERED IN ENGLAND AND WALES UNDER COMPANY NUMBER 11983723 WITH REGISTERED OFFICE AT 2ND FLOOR GADD HOUSE, ARCADIA AVENUE, LONDON, N3 2JU, UNITED KINGDOM ('WE', 'OUR', 'US'), WITH VAT NUMBER 372 8723 71.